Role-play · B1
Return a faulty item
Say it out loud — explain a problem and ask for a refund.
4 min
SITUATION
Say it out loud — explain a problem and ask for a refund.
MODEL LINE
I bought this yesterday, but it's faulty. Could I have a refund, please?/aɪ bɔːt ðɪs ˈjestədeɪ bʌt ɪts ˈfɔːlti kʊd aɪ hæv ə ˈriːfʌnd pliːz/
Useful startersI bought this …, but …It's not working properly.Could I have a refund or an exchange?